Returns & Refunds Policy

We want you to love what you ordered. If something isn't right, we're here to help.

Return window

You have 30 days from the delivery date to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging with any tags attached.

How to start a return

Email us at apexrecovery67@gmail.com with your order number and the reason for the return. We'll send you instructions and, where applicable, a return shipping label.

Refunds

Once we receive and inspect your return, we'll let you know if your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time to appear.

Exchanges

The fastest way to get the item you want is to return your original purchase and place a new order once your return is accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived defective or incorrect. Original shipping charges are non-refundable.

Non-returnable items

Certain items can't be returned, including final sale items, gift cards, perishable goods, and personal-care products. Please reach out if you're unsure.

Damaged or wrong items

If your order arrives damaged or you received the wrong product, contact us within 48 hours of delivery with a photo and we'll make it right.

Questions?

Contact us at apexrecovery67@gmail.com.